Contact Chumba Casino

Updated 2026-09-15

Getting in touch

Need a hand? We read every message that lands in our inbox. Chumba Casino is operated by Virtual Gaming Worlds (VGW) and licensed by the Malta Gaming Authority under licence MGA/B2C/188/2010.

Our support team handles account questions, purchase queries, verification and gameplay issues. Contact options and current hours are shown inside your account, on the Help section of the site. We publish channels there so you always see the live, accurate way to reach us rather than an outdated detail on a page.

What to include for a fast reply

A little detail goes a long way. Give us these and we can act sooner:

The email address registered to your account.
A clear description of what happened, and when.
Any error message you saw, word for word.
Screenshots if a screen looked wrong.

Please never send us your full password. We will never ask for it. One tidy message beats five short ones, so try to gather everything before you write.

Complaints and escalation

Not happy with an outcome? Tell us. Reply to the same support thread and ask for your case to be escalated, and a senior agent will take a fresh look.

If we cannot resolve things between us, you may raise the matter with our regulator, the Malta Gaming Authority. Keep copies of your correspondence, as they help any review move faster. Our full Terms and Privacy Policy explain your rights in more depth.

Identity checks (KYC)

Before certain redemptions, we verify who you are. This protects your account and keeps play fair. You may be asked for a government photo ID, proof of address, or confirmation of a payment method.

Upload documents only through the secure channel we point you to. Blurry photos slow things down, so make sure names and dates are readable. Once your file is complete, our team reviews it and updates you by email.

Playing responsibly

Chumba Casino is for players aged 21 and over. If play stops being fun, take a break. You can set limits or ask us about self-exclusion at any time through support.

Free, confidential help is available in the US through the National Problem Gambling Helpline at 1-800-522-4700, or visit ncpgambling.org. See our Responsible Gambling page for the tools we offer.

Frequently Asked Questions

How do I contact support?

Use the contact options shown in the Help section of your account, where we list the live channels and current hours. This keeps the information accurate.

How can I get a faster reply?

Write from your registered email, describe the issue clearly with dates, quote any error message, and attach screenshots. Never share your password.

Why am I being asked to verify my identity?

KYC checks confirm your identity and protect your account before certain redemptions. Upload clear, readable documents through the secure channel we provide.

What if I disagree with a decision?

Reply to your support thread and ask to escalate. If we can't resolve it together, you may contact the Malta Gaming Authority, our regulator.

What is the minimum purchase?

The minimum purchase is $10 USD, which also unlocks our first-purchase offer of 5,000,000 Gold Coins plus 40 Sweeps Coins.