Chumba Casino Privacy Policy

Chumba Casino is operated by Virtual Gaming Worlds (VGW), and we are the data controller responsible for the personal information you give us. Since 2012 we have built our platform on the principle that your details belong to you. We hold a licence under the Malta Gaming Authority (licence MGA/B2C/188/2010), and that regulator oversees how we treat player data.

This policy explains what we gather, why we need it, and the choices you keep. Read it alongside our Terms and Conditions. Questions? Reach us through our contact page at any time.

We do not sell your personal information. We do share it, carefully, with parties that help us operate:

• Payment processors handling your purchases through methods such as Visa, Mastercard, Skrill, Apple Pay and Trustly.
• Identity and KYC providers that verify documents and screen for fraud.
• Game studios and technology partners, including VGW Games Limited, Pragmatic Play, Evolution and NetEnt, whose titles run on our platform.
• Analytics providers that measure performance so we can fix problems and improve.
• Regulators and authorities where a valid legal request or licence condition applies.

Every partner is bound by contract to protect your data and to use it only for the purpose we approve.

We keep personal data for as long as your account is active, and afterwards only for the period our legal and regulatory duties demand. Anti-money-laundering and financial records are held for the retention windows set by law. When no obligation remains, we delete or anonymise your information. Storage is not indefinite — retention has a purpose and an end date.

We only ask for what running a safe, legal service requires. Some data you hand us directly. Other information is generated as you play.

• Identity details — your name, date of birth and address. We must confirm you are 21 or older and that you are who you say you are.
• Contact details — email and phone, used for account notices and support.
• Financial data — purchase records tied to your account. A minimum purchase is $10 USD.
• Verification documents — ID and proof of address collected during Know Your Customer (KYC) checks.
• Technical and usage data — device type, IP address, session activity and game history, captured to keep accounts secure and to improve our games.

Why does the age check matter so much? Because operating lawfully depends on it, and so does protecting people who should not be gambling.

You hold real control over your data. Depending on your situation, you can ask us to:

• Access the personal data we hold about you;
• Correct anything inaccurate or incomplete;
• Erase data where we no longer have grounds to keep it;
• Port your data to another service in a usable format;
• Object to or restrict certain processing, including direct marketing.

To exercise any right, contact us via our support channels. We may ask you to confirm your identity first — a safeguard, not a hurdle. We respond within the timeframe the law allows. If you are unhappy with our answer, you may complain to the relevant data-protection authority in the licence jurisdiction, which is overseen alongside the Malta Gaming Authority.

Concerned that play is no longer fun? Our responsible gambling tools can help, and free, confidential support is available from the National Problem Gambling Helpline at 1-800-522-4700 or ncpgambling.org.

Every use of your data rests on a lawful basis. We rely on contract to open your account and let you play. We rely on legal obligation to run identity, anti-fraud and anti-money-laundering checks. We rely on legitimate interests to secure the platform, prevent abuse and analyse how our service performs. Where the law requires it, we rely on your consent — for example, certain marketing messages and non-essential cookies. Consent can be withdrawn whenever you choose, and withdrawing it will not affect processing that already happened.

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