Chumba Casino Terms & Conditions

These Terms & Conditions form a binding agreement between you and Chumba Casino, a brand operated by Virtual Gaming Worlds (VGW). By registering an account or playing on our platform, you accept everything set out here. If any part does not sit right with you, please stop using the service.

We have run our platform since 2012. Our games are provided under a licence held with the Malta Gaming Authority, licence number MGA/B2C/188/2010, and all play is governed by that framework. Read this page alongside our Privacy Policy and our Responsible Gambling commitments — together they explain how we work.

You agree to use our platform honestly. The following are strictly prohibited: using bots, scripts or automated tools; exploiting software errors or game malfunctions; colluding with other players; chargeback abuse; and any attempt to defraud us or another user.

Where a game malfunctions, affected plays and payouts are void. We keep the right to investigate suspicious activity, withhold balances during that investigation, and refer serious matters to the relevant authorities. Accounts used for illegal purposes will be closed.

You must be at least 21 years old to hold an account with us. That is a hard limit. You also need to be physically located in a jurisdiction where our service is legally permitted, and it is your responsibility to know the rules where you live.

Are you accessing us from a restricted location? Then you may not open an account. We reserve the right to verify your age, identity and location at any time, and to suspend accounts pending that verification. Providing false information voids your participation and any associated balances.

Employees of VGW, their close family members, and anyone acting on their behalf are excluded from certain promotional activity where a conflict could arise.

Our welcome package offers 5,000,000 Gold Coins plus 40 Sweeps Coins on your first purchase of at least $10, with other offers available from time to time. Each promotion may carry its own specific rules, and where a promotion-specific term conflicts with these general terms, the promotion-specific term applies to that offer.

Play fair. Bonuses are for genuine entertainment, not for exploitation. We may withdraw a promotion, or void bonus benefits, where we identify abuse such as collusion, bonus-only staking patterns or the use of linked accounts. Our decisions on promotional eligibility are made in good faith and are final.

You may close your account whenever you wish by contacting us. We may also close or suspend an account where terms are breached, where verification fails, or where continued operation would break the law. If an account stays inactive for an extended period it may be treated as dormant, and we will handle any remaining balance in line with applicable regulation.

Our platform is provided "as is." To the fullest extent permitted by law, we are not liable for indirect or consequential losses, for interruptions beyond our reasonable control, or for losses arising from your own breach of these terms. Nothing here limits liability that cannot lawfully be excluded.

Complaints? We want to resolve them. Raise the issue with our support team first, giving relevant detail so we can investigate. If we cannot reach a resolution, you may escalate to the Malta Gaming Authority as our regulator. Play with us always sits within that supervisory framework and the laws that govern it.

We may update these terms as our service, the law or regulatory expectations evolve. When we make material changes, we will post the revised version and update the effective date. Continuing to play after changes take effect means you accept them.

Each player is entitled to exactly one account. Duplicate, linked or shared accounts are not allowed. If we detect multiple accounts tied to the same person, household, device or payment source, we may merge, freeze or close them and adjust balances accordingly.

Keep your login details private. You are responsible for activity that happens under your credentials, so choose a strong password and never share it. Tell us straight away if you suspect unauthorized access — reach out through our contact channels.

The details you register with must be accurate and current. If your address, name or payment information changes, update it. We may request documents at any point to keep records correct.

The minimum purchase to activate our welcome offer is $10 USD. All transactions on our platform are handled in US dollars. We accept a variety of methods, including Visa, Mastercard, American Express, Discover, Skrill, Neteller, Trustly, Apple Pay, Paysafecard, MuchBetter, Revolut and bank transfer, among others.

Before we process a redemption, you must complete our Know Your Customer (KYC) checks. Expect to confirm your identity, age, address and ownership of the payment method used. We do this to prevent fraud and money laundering, and to meet our regulatory duties.

Redemptions are paid to a verified method in your own name. We may hold or decline a redemption where verification is incomplete, where terms have been breached, or where we are required to by law. Only funds tied to genuine play are eligible.