Updated
Playing It Safe at Chumba Casino
Fun First, Always
We built Chumba Casino to be entertainment, not a way to make money. That distinction matters. When play stops feeling like fun, it's time to step back.
You must be 21 or older to hold an account with us. We verify age during registration, and accounts belonging to anyone underage are closed. If you share a device, keep your login details private and never let minors play.
Every tool described below is free and lives inside your account. Use them early, use them often, and reach out through our support team whenever you need a hand.
A Quick 60-Second Self-Check
Answer honestly. There are no right answers here, only useful ones.
- Have you tried to cut back and struggled?
- Do you play to escape stress or boredom?
- Has anyone close to you raised a concern?
- Do you feel guilty after a session?
- Have you gone back to win back what you lost?
Several yeses? Consider setting a limit today or requesting a cooling-off period. Our tools and our support resources are one click away.
Getting Help in the US
You don't have to sort this out alone. Confidential help is available around the clock, free of charge, wherever you live in the country.
Call the National Problem Gambling Helpline at 1-800-522-4700 for confidential support, available 24/7. You can also visit ncpgambling.org for chat, text options and self-help resources. If you or someone you love is in crisis, please reach out now.
For details on how we handle account data tied to these requests, see our Privacy Policy and Terms.
Tools That Put You in Control
Good habits start with clear limits. We give you several ways to set your own boundaries before play ever gets away from you.
| Tool | What it does |
|---|---|
| Gold Coin purchase limits | Cap how much you can add over a day, week or month. |
| Loss limits | Set a ceiling on net losses across a chosen period. |
| Session limits | Decide how long a single sitting can run. |
| Reality checks | Get a timed pop-up reminding you how long you've played. |
| Cooling-off | Take a short, fixed break from purchasing and play. |
| Self-exclusion | Lock yourself out for months or permanently. |
Tighten a limit and it applies right away. Loosen one and there's a deliberate delay, so a heated moment can't undo a sensible decision.
Warning Signs Worth Watching
Problem play rarely announces itself. It creeps in. Ask yourself whether any of these sound familiar.
- You chase losses, hoping the next round wins it back.
- You play longer or spend more than you planned.
- You hide how much time or money you put in.
- Gambling interrupts work, sleep or relationships.
- You borrow money or skip bills to keep playing.
- You feel restless or low when you're not playing.
Recognizing one sign isn't a diagnosis. Recognizing several is a reason to pause and talk to someone.
How We Support You
Our team is trained to spot at-risk behavior and to respond with care, not judgment. If we notice patterns that concern us, we may reach out or apply protective limits.
Requesting self-exclusion is straightforward. Contact us or use the tools in your account, and we'll close access for the period you choose. Once excluded, you won't receive promotional messages from us during that time.