What details do I need to log in?
Just the email address and password you used when you created your Chumba Casino account. Enter them exactly, respecting capital letters, and confirm any verification prompt that appears.
How do I reset a forgotten password?
Select Forgot Password on the login screen, enter your registered email, and open the secure reset link we send. Choose a new password and you're back in. Reset links are time-limited, so request a fresh one if it expires.
Why does my login keep failing?
Usually a mistyped email or password, Caps Lock, autofilled old credentials or a cached page. Retype carefully, clear cookies or try a private window. Repeated failed attempts can trigger a temporary lock.
Do I need to verify my identity to log in?
No, verification is separate from logging in. You can sign in normally, but you may need to confirm your identity and that you're 21+ before redeeming prizes. See our verification page for the full process.
Can I use the same login on more than one device?
Yes. The same email and password work on desktop and mobile, and your balances stay in sync. Log out on shared devices and keep a screen lock enabled for safety.
Who can I contact if I still can't access my account?
Reach out to our support team, who can confirm the email on file before helping you regain access. If gambling stops feeling fun, call the National Problem Gambling Helpline at 1-800-522-4700.
